Background
Prime Value Asset Management Limited (Prime Value) is committed to protecting your identity and personal information. This protection is fundamental to the way Prime Value do business.
Prime Value do this carefully and respectfully, to earn and maintain your trust and to ensure compliance with the Privacy Act 1988 (Cth),
The Privacy Act 1988 (Cth) (the Act) came into effect on 21 December 2001. The Act sets out how private sector organisations must handle personal information collected about an individual.
The Act implements the Australian Privacy Principles, which set out how private sector organisations should collect, use, disclose, protect and store personal information, as well as the right of individuals to access and correct the information.
This Privacy Policy sets out how Prime Value complies with the Act.
Personal information Prime Value collect and hold
Prime Value recognises that the right to privacy is important to you.
Prime Value collects your personal information directly from you when you complete the fund’s application form/s. Prime Value may also collect data from third parties.
When you contact Prime Value, information such as your name, company, postal address, telephone number, nature of the contact and any further information relevant to the contact may be stored. Prime Value will only use such personal information for the purpose for which it has been provided.
Prime Value has procedures in place regarding the handling of personal and sensitive information, including collection, use, disclosure and storage of information, as well as the right of individuals to access and correct that information.
If you do not provide Prime Value with all, or some, of your personal information that have been requested, Prime Value may not be able to provide you with our services.
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification and disclosure. When your personal information is no longer needed for the purposes for which it was obtained, Prime Value will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by Prime Value for a minimum of 7 years.
How Prime Value use and disclose personal information
Prime Value uses your personal information to administer your investment, verify your identity, comply with relevant laws and communicate with you on an ongoing basis about your investment and the market, or for providing information to our clients and for marketing.
Prime Value may use your personal information to communicate with you to promote products and services offered that Prime Value think will be of interest to you.
You may unsubscribe from our mailing/marketing lists at any time by contacting Prime Value in writing. Doing so will not cost you anything, and Prime Value is are committed to ensuring that you stop receiving any unwanted communications as soon as possible.
Prime Value may disclose personal information to related or external parties who provide services to the funds such as:
- external service providers (custodial, registry services providers auditors, legal advisers, consultants (including other professional advisers), mail houses, analytics and advertising services, providers that host our website servers, manage our IT system),
- as required by law and at the direction or request from relevant regulatory bodies and/or other government agencies situated in Australia and offshore, agency court or other form of tribunal or tax authority or their agents where Prime Value is required or allowed to do so under applicable law or regulation.
- Your nominated financial adviser, any administrator or trustee, legal representative or attorney, a representative who is entitled to instruct on or receive proceeds from your investment account balance (eg executor of your will) or any person Prime Value can contact to assist in that process, other financial institutions that hold an account in your name or on which you are authorised to act (eg where amount have been transferred to or from that account and other organisations that you have authorised to receive your information, with your consent,
- Disclosure of your personal information to external service providers located in countries outside of where you reside or where services are provided to you, Prime Value will not disclose your personal information to an overseas recipient unless reasonable steps are taken to ensure that the recipient protects your privacy in accordance with our criteria for processing and protecting personal information,
Prime Value takes steps to ensure that our agents and third parties keep your personal information confidential and use it only for the purposes for which they, and Prime Value, are authorised. Prime Value undertakes that all personal information will be secure from unauthorised access.
Prime Value use reasonable physical, electronic and procedural safeguards to protect your personal information and sensitive information from loss, misuse, and unauthorised access, disclosure, alteration and destruction in accordance with applicable law. Please be aware that despite our best efforts, no data security measures can guarantee100% security all the time. If you have online account access, Prime Value recommend that you take steps to protect against unauthorised access to your password, phone and computer y signing off after using a shared computer, choosing a robust password that nobody knows or can easily guess and keeping your log-in and password private.
If your personal information is involved in a data breach that is likely to result in serious harm to you, Prime Value will notify you and the Office of the Australian Information Commissioner (OAIC).
Accessing and correcting your personal information
On receipt of a formal request, Prime Value will make available to an individual all personal information held by Prime Value concerning that individual. However, Prime Value reserves the right to refuse a request for personal information where the identity of the individual making the request is in doubt, where legal professional privilege exists or where Prime Value’s rights may be prejudiced.
Prime Value takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is held securely, is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information that you provide.
Therefore, Prime Value recommend that you:
- advise Prime Value if there are any errors in your personal information; and
- update Prime Value on any changes to your personal information such as change of name or address.
Updating Prime Value’s Privacy Policy
This is Prime Value’s current Privacy Policy. This Privacy Policy may be updated from time to time. Any information collected after an amended policy has been posted on the website will be subject to that amended policy.
Questions about Privacy – Privacy Officer
Prime Value has appointed a Privacy Officer who will oversee internal compliance with this policy. The Privacy Officer is the contact for any complaints an individual may have in relation to their privacy and Prime Value’s compliance with this policy.
If you have any queries or complaints about Prime Value’s Privacy Policy or your personal information held by Prime Value, please contact our Privacy Officer:
Privacy Officer
Prime Value Asset Management Limited
Level 9, 34 Queen Street
Melbourne Victoria 3000
Prime Value will make all efforts possible to investigate your queries or complaints and advise you of the outcome as soon as possible.
Cookies
A ‘cookie’ is a piece of information that allows the server to identify and interact more effectively with your computer, tablet, mobile phone or other device when you visit a website. The cookie assists Prime Value in identifying what users find interesting on the website. Prime Value and its third-party service providers use session cookies, which link your actions during a particular browser session and expire at the end of that session, as well as persistent cookies, which remain on your device and allows Prime Value to remember your actions or preferences across multiple browser sessions,
When you use our website Prime Value allocate you a unique identification number (cookie). A cookie will be allocated each time you use our website. The cookie does not identify you as a user in our data collection process. It does identify your Internet Service Provider.
You can configure your web browser to reject cookies but you then may not be able to use all or part of our website.